- I'm a college student - do I qualify for this offer?
Students at Higher Education Institutions (that issue degrees) in eligible countries are qualified for this offer. - I was asked to upload a document. What type of documentation is required?
Please upload a document that clearly shows you're currently enrolled in college. The document needs to include your first name, last name, college name, and an issue date from the current academic term, or within the last 3 months. You can upload more than one document, if needed.
These can include:
- Unexpired student ID card
- Official Enrollment Letter from your academic institution with your full name and the current term date
- Class schedule for the current academic term
- Registration receipt or tuition receipt
- Transcript that shows classes currently in progress
- Other school issued document that displays your first/last name, an issue date from the current term or within the last three months
We strongly suggest covering up or redacting all sensitive information on documentation before uploading it into our system. - I just uploaded a document. When will I hear back with results of my request?
Documents are reviewed in the order received. You'll receive an email with the results of the request as soon so as we've reviewed your document. If you don't see this email after a few hours, please check your junk/spam folder for the message. - I have questions regarding billing or my account. Can you help me?
SheerID does not have visibility into your Adobe account or billing. For these requests, please contact the Adobe team at https://helpx.adobe.com/support.html. - Who is SheerID?
SheerID is a third-party verification service that works on behalf of companies to verify an individual's affiliations. For more information, visit us at www.SheerID.com. - Why do I have to go through a verification process?
You are submitting a request for an exclusive offer. To ensure only those people who fall under the required conditions can obtain this special offer, we ask you to participate in a quick verification process. All information collected is strictly controlled and is never shared outside the context of this verification request. - What do you do with my information? How do I know you won't sell or share it?
Your security is of the utmost importance to us. We never rent or sell your information. We use the information you provide to verify that you qualify for an offer and we share it with our partner, Adobe.
Click here to read our full privacy policy. - What happens if I can't prove my student status?
This rarely happens. All organizations are going to give you some kind of official document that we'll accept, but on the occasion you do not provide us any acceptable proof of validation, we will not be able to allow you to continue on the offer. - I don't want to verify online. Can I talk to a real person?
Currently, this offer is only being verified via our online verification service. Our safe and secure process is the fastest way to complete your verification and successfully access your offer. If you have extenuating circumstances, please contact us via our contact form. - I have questions that aren't covered here. Can you help me?
For questions about Adobe products, please contact Adobe at https://helpx.adobe.com/support.html. For questions regarding your verification of your education status, you can contact us through our
Information Form
A SheerID team member will be in contact with you in the order that your request was received. Please note our customer service team provides support in English only.