First Responder FAQ

  • Who is SheerID?

    • SheerID is a company that specializes in verifying your status. On behalf of the brand making the offer, we will collect some basic personal information to confirm your eligibility for this offer. We may also ask you to upload some documentation that proves your eligibility.

    We take information security very seriously. We will never sell your information and everything provided to SheerID is protected by rigorous protocols.

    SheerID is trusted by the world’s leading brands. Click here to learn more about SheerID.

    For more information about how your personal information is collected, used, and processed, we encourage you to review the merchant brand's privacy policy directly. For more info on how your data is protected, see SheerID's Global Privacy Policy.

  • Am I eligible?

    • You need to be currently working as an eligible first responder.

    Sometimes the brands we work with will decide to limit the offer to only some types of people in the first responder community. If on the form you don't see an option that is a close fit, then that means you unfortunately are not eligible for this offer.

  • What information should I enter?

    1. First and last name, as shown on official documents
    2. Work site or place of employment
    3. Personal email address
    4. (if asked) Personal mobile phone number, that can receive SMS text messages


    We need to email you important information about your verification, so please use your main email address.

  • I'm verified but still having problems - how do I get help with my purchase?

    • SheerID only handles the verification process. To troubleshoot a problem with completing your purchase, please contact the brand's customer support directly.

  • What documentation is needed?

    • If asked to upload proof of eligibility, you'll need to provide an official document that shows your

    1. First and last name
    2. Work site
    3. Current first responder affiliation


    Take a picture and submit one of the following:
    • ID Card with valid date
    • Pay stub from within last 90 days
    • An official letter of service


    Note: if the organization shown in a paystub doesn't match your work site name, you may also be asked to upload proof that the paystub organization and work site are connected.

  • How does SheerID protect my information?

    • We take information security very seriously. We will never sell your information and everything provided to SheerID is protected by rigorous protocols.

    Any documents submitted to us will be permanently deleted. Feel free to black out / cover up any sensitive information that is unrelated to proving your eligibility.

    For more info on how your data is protected see SheerID's Global Privacy Policy.

  • What do I do if I get an error?

    • That sounds frustrating! Sometimes we are unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.

    Still having trouble? Contact SheerID's support team to confirm your eligibility.

  • How do I get verified?

    • SheerID works directly with brands, to power the brands' offers. We do not offer verification on the www.sheerid.com website.

    To get verified, you need to find the offer you're interested in and move through the process from there.

 

Help Center

Get help with your specific questions. Look up information, re-send emails, and contact our support team.