Student Support Page

  • What is SheerID?

    • SheerID is Headspace's third-party verification system. Upon successful verification, Headspace will receive confirmation of your student status from SheerID. Headspace will only retain the verification of your student status to activate and maintain your account.

  • I'm a college/university student - do I qualify for this offer?

    • The eligibility criteria is determined by Headspace. Click here to see the Student Discount Offer terms and conditions. Headspace for Students is only available to Students at Degree Granting United States Title IV college/university currently.

  • I'm a college/university student trying to verify for Headspace - where do I start?

    • Follow this link to get started on Headspace for Students and follow the steps to verify your student status.

  • I was asked to upload a document. What type of document is required?

    • Please upload a document that clearly shows you're currently enrolled in college. The document needs to include your first name, last name, university name, and an issue date from the current academic term, or within the last 3 months. You can upload more than on document, if needed. These can include:
    • Official Enrollment Letter from your academic institution (acceptance letters will not be approved)
    • Class schedule for the current academic term
    • Registration receipt or tuition receipt
    • Transcript that shows classes currently in progress
    • Other school-issued documents that display your first/last name and an issue date from the current term or within the last three months.
    We strongly suggest covering up or redacting all sensitive information on documentation before uploading it into our system.

  • I know I'm a student, why was I denied?

    • Did you upload a document providing proof?
      • Has it been less than 20 minutes? Your document might still be pending review.
      • Have you received an email saying your documentation has not been accepted? Please refer back to that email and click on the "TRY AGAIN" button to resubmit. Please make sure the document covers all the requirements as outline above.
    • Was your uploaded document denied multiple times? If you are still unsure why your document was not approved after receiving your email from the SheerID verification team, please contact customer service via the SheerID information form. Be sure to explain what document you used, the reason(s) listed in the email why the document was refused, and the email address you used to verify.

  • I have questions regarding Headspace billing or my Headspace account. Can you help me?

    • Nope, sorry. SheerID doesn't have visibility into your Headspace account or billing. For these requests, please contact the Headspace team.

  • How can I contact SheerID customer service?

    • You have questions? We have answers! To make sure we assist you quickly and efficiently, please fill out the short SheerID information form. Someone in our customer service department will be in touch with you within 24 business hours. Please note that our team offers support in English only.

Headspace FAQ

Contact Headspace for billing and account assistance.

Contact SheerID for document upload or verification assistance using the button below.

For questions regarding your pending verification request, you can contact us through our information form using the button below. A SheerID team member will be in contact with you in the order that your request was received.