Teacher FAQ

  • Who is SheerID?

    • SheerID is a company that specializes in verifying your status. On behalf of the brand making the offer, we will collect some basic personal information to confirm your eligibility for this offer. We may also ask you to upload some documentation that proves your eligibility.

    We take information security very seriously. We will never sell your information and everything provided to SheerID is protected by rigorous protocols.

    SheerID is trusted by the world’s leading brands. Click here to learn more about SheerID.

    For more information about how your personal information is collected, used, and processed, we encourage you to review the merchant brand's privacy policy directly. For more info on how your data is protected, see SheerID's Global Privacy Policy.

  • Am I eligible?

    • You need to be currently working in the education field or have an active teaching credential.

    Sometimes the brands we work with will decide to limit the offer to only some types of people in the educational community. If on the form you don't see an option that is a close fit, then that means you unfortunately are not eligible for this offer.

  • What information should I enter?

    1. Full school name
    2. First and last name, as shown on school records
    3. School-issued email address preferred; personal ok
    4. (if asked) Personal mobile phone number, that can receive SMS text message


    It is important you enter your school-issued email address. In most cases the brand we work with will not use this for marketing purposes; if they do, you can always unsubscribe.

  • I'm verified but still having problems - how do I get help with my purchase?

    • SheerID only handles the verification process. To troubleshoot a problem with completing your purchase, please contact the brand's customer support directly.

  • What documentation is needed?

    • If asked to upload proof of eligibility, you'll need to provide a school-issued document that shows your

    1. First and last name
    2. School name
    3. Date in the current academic year


    Take a picture and submit one of the following:
    • Teacher ID card with valid date
    • Pay stub from within last 90 days


    Note: if the organization shown in a paystub doesn't match your school name, you may also be asked to upload proof that the paystub organization and school are connected.

  • How does SheerID protect my information?

    • We take information security very seriously. We will never sell your information and everything provided to SheerID is protected by rigorous protocols.

    Any documents submitted to us will be permanently deleted. Feel free to black out / cover up any sensitive information that is unrelated to proving your eligibility.

    For more info on how your data is protected see SheerID's Global Privacy Policy.

  • What do I do if I get an error?

    • That sounds frustrating! Sometimes we are unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.

    Still having trouble? Contact SheerID's support team to confirm your eligibility.

  • How do I get verified?

    • SheerID works directly with brands, to power the brands' offers. We do not offer verification on the www.sheerid.com website.

    To get verified, you need to find the offer you're interested in and move through the process from there.

 

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