SheerID Verification FAQ

• I'm a college student - do I qualify for this offer?
Students at Higher Education Institutions (that issue degrees) in eligible countries are qualified for this offer. Just select your country and school to begin. If your school does not appear on the list provided, please submit a request through our school request form. We will review the request and add schools to the program at the discretion of TIDAL.

Eligibility criteria determined by TIDAL. Please refer to TIDAL for questions regarding the criteria.

Ineligibility: Users currently subscribing with Apple Wallet payment method are not eligible for a Student Discount. To qualify for a Student Discount, another payment method must be selected.

• I was asked to upload a document. What type of documentation is required?
Please upload a document that clearly shows you're currently enrolled in college. The document needs to include your first name, last name, university name, and an issue date from the current academic term, or within the last 3 months. You can upload more than one document, if needed. These can include:
• Official Enrollment Letter from your academic institution with your full name and the current term date (acceptance letters will not be approved)
• Class schedule for the current academic term
• Registration receipt or tuition receipt
• Transcript that shows classes currently in progress
• Other school issued document that displays your first/last name, an issue date from the current term or within the last three months
We strongly suggest covering up or redacting all sensitive information on documentation before uploading it into our system.
• I just uploaded a document. When will I hear back with results of my request?
Documents are reviewed in the order received. You'll receive an email from SheerID with the results of the request as soon so as we've reviewed your document. If you don't see this email after several days, please check your junk/spam folder for the message.
• I have questions regarding billing or my account. Can you help me?
SheerID does not have visibility into your TIDAL account or billing. For these requests, please contact the TIDAL team at https://www.tidal.com/contact/.
• My Document Review link is no longer working. What happened?
The link sent to you for Document Review is inactivated after twenty-one (21) days, for your security. Please go back to your original verification page and sign up again.
• Who is SheerID?
SheerID is a third-party verification service that works on behalf of companies to verify an individual's affiliations.
• Why do I have to go through a verification process?
You are submitting a request for an exclusive offer. To ensure only those people who fall under the required conditions are able to obtain this special offer, we ask you to participate in a quick verification process.
• What do you do with my information? How do I know you won't sell or share it?
Your security is of the utmost importance to us. We never rent or sell your information. We use the information you provide to verify that you qualify for an offer and we share it with our partner, TIDAL.

Click here to read our full privacy policy
• What happens if I can't prove my student status?
This rarely happens. We require valid documentation through your organization or affiliation. Check with your organization if you are unable to find the required ID. On the occasion you cannot provide us any acceptable proof of validation, we will not be able to allow you to continue to the offer.
• I don't want to verify online. Can I talk to a real person?
Currently, this offer is only being verified via our online verification service. Our safe and secure process is the fastest way to complete your verification and successfully access your offer.
• I have questions that aren't covered here. Can you help me?
For questions about TIDAL Premium, please contact TIDAL at https://www.tidal.com/contact/. For questions regarding your verification request, you can contact us through our Information Form

A SheerID team member will be in contact with you in the order that your request was received. Please note our customer service team provides support in English only.