Medical FAQ

  • Who is eligible for this offer?

  • This offer is available to certain types of medical professional and healthcare workers. The offer may be restricted to specific branches of the medical profession; eligible branches are shown in the Status selector on the main verification form. For licensed professionals, the licensing can be from any geography and must not be expired. You do not need to be currently employed in a medical capacity.

  • How do I get verified?

  • SheerID will collect some basic personal information to confirm your current status with an eligible branch of the medical profession. We may also ask you to upload some documentation that substantiates your status and eligibility.

    To ensure a speedy and successful verification, please pay attention to how you enter your information on the form so that it will match what is seen on the document(s). For example, enter your first and last name on the form as it appears on your official document(s).

  • What kind of document(s) do I upload if asked?

  • You'll need to upload official documentation that shows your

    • First name
    • Last name
    • Medical licensing status
    • Currently-valid date

    We understand that your main document may not include an expiration date. If that is the case, please upload a second document establishing you currently work as a medical professional.

  • I just uploaded a document. When will I hear back with results of my request?

  • Documents are reviewed in the order received. You will be contacted via email with additional details regarding your verification request. Please check your spam/junk folder if you do not see an email in your inbox. The email will let you know if you've been successfully verified or if additional information is needed to complete your verification.

  • What happens if I can't prove I'm a medical professional?

  • This rarely happens. All jurisdictions are going to give you some kind of official document that we'll accept, but in the event you cannot provide us any acceptable proof of validation, we will be unable to approve you for the offer. But to repeat, if you're currently employed as a medical professional, you should have access to a document we can verify.

  • How do I know you won't sell or share my ID and information?

  • This is something we take extremely seriously. We only use someone's information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system. Click here to read our full privacy policy.

  • I have questions that aren't covered here. Can you help me?

  • Yes, you can contact us through our Information Form. Someone from the SheerID Customer Service Team will respond as soon as they're able.