Military FAQ

  • Who is eligible for this offer?

    • This offer is available to military personnel who have served or are currently serving in the Armed Forces.

  • How do I get verified?

    • SheerID will collect some basic personal information to confirm your current status with an eligible branch of the Armed Forces. We may also ask you to upload some documentation that substantiates your status and eligibility.

    To ensure a speedy and successful verification, please pay attention to how you enter your information on the form so that it will match what is seen on the document(s). For example, enter your first and last name on the form as it appears on your official document(s).

    If your last name has changed since your military document was issued, along with your military document please also upload a government-issued document that shows your current last name.

  • What kind of document(s) do I upload if asked?

    • You'll need to upload official government-issued documentation that shows your

    • First name
    • Last name
    • Branch of Service
    • Current military status

    Please select the status that is most accurately represented by your documentation. If you are a veteran, then your document must show you were honorably discharged.

  • I just uploaded a document. When will I hear back with results of my request?

    • Documents are reviewed in the order received. You will be contacted via email within the next 20 minutes with additional details regarding your verification request. Please check your spam/junk folder if you do not see an email in your inbox. The email will let you know if you've been successfully verified or if additional information is needed to complete your verification.

  • My military status (or branch) is not an option. What do I select?

    • If your military status (or branch) is not listed as an option to select on the verification form, then you are unfortunately not eligible for the offer.

  • My military sponsor is deceased. Am I eligible?

    • If 1) you are a currently registered dependent, and 2) you have the options "Military Family Member," "Spouse," and/or "Dependent" available for selection under "Military Status," then you are eligible for the offer. Military family members are not included in all military offers. If those options are not available, you will need to contact the retailer or organization presenting the offer to ask if you're eligible and how best to proceed.

  • How do I know you won't sell or share my ID and information?

    • This is something we take extremely seriously. We only use someone's information to confirm their eligibility. We do not rent their information. We do not sell their information. We do not store documents or images uploaded to our system. Click here to read our full privacy policy.

  • I have questions that aren't covered here. Can you help me?

    • Yes, you can contact us through our Information Form. Someone from the SheerID Customer Service Team will respond as soon as they're able.

Help Center

Get help with your specific questions. Look up information, re-send emails, and contact our support team.